Submit Work Order

You can submit a maintenance request through your Online Resident Portal powered by AppFolio.

Emergency Maintenance

Before submitting a request, please review What is an Emergency?.
If your issue is an emergency, do not submit an online request—call the office immediately:

  • Monday–Friday (9:00 AM–5:00 PM): 828-264-3644

  • After hours or weekends: 828-264-4422

Before You Submit

Please review our Common Maintenance Problems & Solutions below to see if your issue can be resolved without submitting a request.

All non-emergency requests should be submitted through your Resident Portal.
Maintenance staff do not make appointments or call ahead. A technician will respond within a reasonable time after your request is received.

Submit
Work Order

Submit Your Work Order

To submit a maintenance request:

1. Log in to your Online Resident Portal (hosted by AppFolio).

2. Click on “Maintenance Requests”.

3. Fill out the form with as much detail as possible.

4. Click Submit.

We’ll follow up via email if additional information is needed.

What Is an Emergency?

Call us immediately if you experience any of the following:

  • Fire

  • Flooding

  • No heat (during winter months)

  • No water

  • Refrigerator not working

  • Electrical short or sparking

An emergency is any issue that poses a threat to health or property and cannot wait until regular office hours.

Common Maintenance Problems & Solutions

Issue Suggested Solution
No power in one room Check breaker box. Reset GFI outlets (typically in bathrooms and kitchens).
Light not working Replace the light bulb (tenant responsibility).
No hot water Flip the breaker. If that doesn’t work, submit a work order.
Stove or burner not working 1) Ensure it’s plugged in. 2) Check the breaker. 3) Ensure the oven timer is not set to “ON.”
Dryer not drying Clean the lint filter.
Window stuck Gently run a knife around the edges to loosen paint. It may be painted shut.
High water bill Submit a work order to investigate.
Heat not working For oil/kerosene/gas: check fuel. For electric: check thermostat and breaker.
Toilet clogged Use a plunger (tenant responsibility).
Sink or tub clogged Try Drano or similar. If ineffective, submit a work order.
Leaking toilet It may be condensation. Feel the outside of the tank or bowl to check.